The machine is booked. Is it actually ready?
Real-time fleet status for rental operations and workshop -- built from the technician messages already being sent.
THE STATE OF RENTAL FLEET DATA
Most rental operations are running on data that is hours old.
Across the equipment rental industry, the gap between what dispatch knows and what is actually happening in the workshop and field remains wide.
of equipment rental companies report revenue loss from machines dispatched without a current serviceability check
of field technician working time spent on status communication and paperwork, not repairs
average time from customer breakdown report to workshop work order without a real-time status layer
Source: American Rental Association Industry Outlook / IRN Rental Market Report, 2024
WHERE RENTAL OPERATIONS LOSE GROUND
Three breakdowns that compound every day.
The Dispatch Readiness Gap
A 50-tonne excavator is booked for a site mobilization. Between the booking and the dispatch, a hydraulic fault was flagged by a field tech on WhatsApp and the repair is still pending. The operations coordinator doesn't know until the truck arrives to collect.
"We put an excavator on a truck to a site two hours away that had an open service note from two days prior. The tech messaged it -- but nobody connected that message to the dispatch board."
Rental Operations Manager
The Return Inspection Grey Zone
When a machine comes back from long-term hire, the condition assessment happens on the yard. The technician notes damage or faults on a paper form or a WhatsApp message. Three days later, maintenance is still pending and the machine has already been re-booked.
"We've had machines re-dispatched with faults noted on return that were never actioned. The fault existed as a WhatsApp message, not in the system."
Fleet Maintenance Manager
The Mobile Technician Blackout
Field technicians attending breakdowns on customer sites communicate status and ETA by phone. The workshop coordinator has a phone pressed to their ear all morning. There is no single view of which tech is where, what they've found, and what parts they need.
"I'm running three breakdown calls simultaneously on my phone, all different machines, all different customers. There's no board. There's no system. It's all in my head."
Workshop Coordinator
WHAT OPSIMA SHOWS OPERATIONS
A live equipment status board built from field communication.
Every status update sent over WhatsApp, radio, or email becomes a tile on this board. Operations knows what is available right now: not what was available an hour ago.
FROM RADIO CALL TO WORK ORDER
The repair gets reported. The record writes itself.
Field communication flows through Opsima and becomes a structured work order automatically. No forms. No data entry. No end-of-shift catch-up.
PAIN TO OUTCOME
What changes when operations and workshop share one source of truth.
THE WORKSHOP COORDINATOR'S MORNING
Three breakdown calls. No board. No system. All of it in one person's head.
The workshop coordinator is the single point of failure. Opsima gives them one screen with every active breakdown, every parts request, and every repair in progress.
BUILT FOR RENTAL TECHNOLOGY STACKS
Overlays your existing rental management system. Live in 3 days.
Opsima does not replace Point of Rental, IntelliRentals, or SAP. It captures unstructured technician communication and feeds structured records back in.
Integrates with Point of Rental, IntelliRentals, SAP, Maximo
Fleet status drives hire eligibility. No machine dispatches with an open fault.
No new app for field technicians
They WhatsApp the workshop as they always have. Opsima reads the output.
Works for mixed OEM fleets: Caterpillar, Komatsu, JCB, Liebherr, Atlas Copco
All equipment recognized automatically regardless of manufacturer.
Live in 3 days
No hardware. Connect to existing communication channels and see structured fleet data within 72 hours.
FAQ
Questions from operations and maintenance teams
Can Opsima track equipment on long-term hire at customer sites?
How does it handle situations where the customer's team performs basic maintenance?
Does it work for mixed fleets from multiple OEMs?
Can it track machine hours for service interval management?
How does it handle hire contracts that span multiple depots?
Real-time fleet visibility for your rental operation. Live in 3 days.
No hardware. No new tools for field technicians. No disruption to your rental management system.