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AIRPORTS AND GROUND SUPPORT EQUIPMENT

The airline knows the push time. Not the tug.

Real-time GSE status for ground ops and maintenance, built from the radio calls your team already makes.

Most airports are running on data that is minutes too late.

Across the global aviation ground handling industry, the gap between what coordinators know and what is actually happening on the ramp remains wide.

70%

of flight turnaround delays involve ground equipment coordination failures, not aircraft technical issues

60%+

of airports globally still track GSE availability manually

47 min

average response time from verbal GSE breakdown report to maintenance attendance

Source: IATA Ground Operations Manual / Airport Technology International, 2024

Three breakdowns that compound every turnaround.

The Gate Readiness Problem

Turnaround coordinators allocate GSE to gates based on availability boards that update on phone calls. A GPU goes offline between the board update and the push. The crew arrives at the gate to an unavailable unit.

"I had a widebody push delayed 22 minutes because the GPU on Gate 14 was tagged out at 08:10 and nobody updated the coordinator until 08:34."

Ground Operations Manager

The Overnight Maintenance Gap

Night shifts complete maintenance on tugs, belt loaders, and de-ice units. Whether those items are released to available before 04:30 depends on whether the night supervisor remembers to call it in.

"We start the early morning bank with five pieces of GSE listed as available that are actually still on chargers in the hangar. We find out when the agents go to collect them."

GSE Manager

The De-Ice Queue Collapse

During winter operations, de-ice units communicate status on a shared radio frequency. When a unit goes down, the information exists nowhere except in the operator's transmission and the coordinator's memory.

"One de-ice unit went down on the remote stand and I didn't know for 34 minutes. In that window I'd already dispatched three aircraft to that pad."

Turnaround Coordinator

A live equipment status board built from field communication.

Every status update sent over WhatsApp, radio, or email becomes a tile on this board. Operations knows what is available right now: not what was available an hour ago.

Ramp Operations Overview LIVE
Available: 0
In Maintenance: 0
Breakdown: 0
Reserved: 0
TUG-01
Aircraft Tug
Available
TUG-02
Aircraft Tug
Available
TUG-03
Aircraft Tug
In Maintenance
TUG-04
Aircraft Tug
Breakdown
GPU-01
Ground Power Unit
Available
GPU-02
Ground Power Unit
Available
GPU-03
Ground Power Unit
Reserved
GPU-04
Ground Power Unit
Breakdown
BL-01
Belt Loader
Available
BL-02
Belt Loader
In Maintenance
BL-03
Belt Loader
Available
CS-01
Catering Stair
Available
CS-02
Catering Stair
Reserved
DI-01
De-Ice Unit
Available
DI-02
De-Ice Unit
Breakdown
FT-01
Fuel Truck
Available
FT-02
Fuel Truck
In Maintenance
BT-01
Baggage Tractor
Available
BT-02
Baggage Tractor
Available
BT-03
Baggage Tractor
Reserved

The repair gets reported. The record writes itself.

Field communication flows through Opsima and becomes a structured work order automatically. No forms. No data entry. No end-of-shift catch-up.

Ramp Maintenance
Operator
GPU-04 at Gate 22 tripping on load, possible inverter fault
08:10
Coordinator
Copy, dispatching electrician
08:12
Electrician
On site, confirming inverter failure, have spare unit on van
08:29
Electrician
GPU-04 back online, gate cleared
08:47
Asset GPU-04
Fault type Inverter failure
Location Gate 22
Technician Electrician
Parts used Spare inverter unit
Fault reported 08:10
Resolved 08:47
Work Order Record Created
Asset GPU-04
Fault type Inverter failure
Location Gate 22
Technician Electrician
Parts used Spare inverter unit
Fault reported 08:10
Resolved 08:47
Synced to CMMS

What changes when operations and maintenance share one source of truth.

Coordinator allocates GSE from last phone-call update, 30+ min stale
Every status update from the ramp is visible centrally in real time
GPU goes offline before push. Coordinator finds out at the gate
Breakdown visible to turnaround planning the moment the operator radios it
Night maintenance sign-off depends on supervisor calling it in
All GSE released from overnight maintenance appears as Available the moment the tech confirms it
De-ice unit down on remote stand. 34-minute gap
De-ice fleet breakdown visible to dispatch within seconds of radio report
GSE maintenance history behind in Ultramain by 4-12 hours
Work records structured from technician communication with timestamps at point of event
GSE utilization reports compiled manually from radio logs
Utilization, uptime, and MTTR generated automatically from captured communication

Every gap between a broken GSE unit and the coordinator's knowledge is a gate delay waiting to happen.

The turnaround plan is only as good as the equipment data behind it. When GSE status is stale, the plan falls apart at the gate.

Without Opsima
04:30
TUG-01
?
GPU-01
Available
GPU-04
?
BL-01
?
DI-01
Available
DI-02
?
FT-01
?
BT-01
?
GPU-04 tagged last night. Check with night super before allocating G22. De-ice 02 may have been written up.
Handover complete: 28 minutes
With Opsima
04:08
TUG-01
In Maintenance
GPU-01
Available
GPU-04
Breakdown
BL-01
Available
DI-01
Available
DI-02
Breakdown
FT-01
Available
BT-01
Available
2 active breakdowns (GPU-04, DI-02)
TUG-03 released from maintenance 03:44
1 item deferred from night shift
Handover complete: 2 minutes

Overlays your existing GSE management systems. Live in 3 days.

Opsima does not replace Ultramain, AMOS, or your existing systems. It captures unstructured ramp communication and feeds structured records back in.

Integrates with Ultramain, AMOS, SAP PM, SITA Ground Systems

Equipment status and maintenance records flow into your existing GSE management platforms. No migration.

No new tools or apps for ramp staff or technicians

They communicate by radio as normal. Opsima reads the output. No behavior change.

Handles mixed GSE fleets from Tronair, TLD, Mallaghan, Charlatte

Multi-OEM equipment is recognized automatically. No manual configuration per unit.

Live in 3 days

No hardware. No on-site installation. Connect to existing communication channels and see structured GSE data within 72 hours.

Questions from operations and maintenance teams

Does Opsima integrate with our flight information display system?
Opsima focuses on equipment status and maintenance visibility. It does not replace FIDS but can feed GSE availability data into turnaround planning systems that reference flight schedules.
How does it handle equipment shared between airlines at the same gate?
Opsima tracks equipment by asset ID regardless of which airline or handler is using it. Shared pool equipment is visible on the same board as dedicated fleet.
We have contractor GSE mixed with airline-owned equipment -- can it handle both?
Yes. All equipment is tracked equally. Ownership and operator attribution is maintained in reporting while the live status board shows one unified view.
How does it work during high-tempo winter de-icing operations?
Opsima monitors radio and messaging channels continuously. During de-icing peaks, every status update from de-ice operators is captured in real time and reflected on the fleet board.
What does implementation look like at a 24/7 major hub?
No maintenance window required. Opsima connects to existing communication channels around live operations. First structured data is visible within 72 hours.

Real-time GSE visibility for your ground operation. Live in 3 days.

No hardware. No new tools for ramp staff. No disruption to Ultramain, AMOS, or your existing systems.