Maintenance Management

Maintenance Management Software

Maintenance records without the admin work

Field teams communicate repairs over WhatsApp, radio, and email. Opsima captures those updates and turns them into structured maintenance records, work order timelines, and compliance-ready logs, automatically.

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Why Maintenance Data Breaks Down

The data exists. It just never makes it into the system.

A mechanic radios that the RTG on Bay 12 is down. Three hours later, the coordinator transcribes it. By then, the shift has planned around the wrong count, the root cause is lost, and the work order reflects assumptions. This is the maintenance management software problem no CMMS was designed to solve.

7+ hours/week

Admin time consumed by coordinators transcribing field updates (Salesforce Field Service Research, 2025)

Hours-old data

Repair status visible only after manual data entry, not in real time

Channel chaos

Updates split across WhatsApp groups, radio logs, and verbal handovers

<40% wrench time

Industry average productive maintenance time, the rest lost to reporting and follow-up overhead

How Opsima Captures Maintenance

Works with the tools your teams already use

Capture from WhatsApp, radio logs, and email

Technicians don't log into a new system. Opsima listens to the communication channels teams already use, WhatsApp groups, radio logs, and email threads, and extracts maintenance events automatically. Work order status, root cause, parts used, and resolution time are structured from everyday updates.

Zero new tools required for frontline workers
Requiring a technician to stop and log into a system while operating equipment is a safety problem. Opsima captures from communication that already happens, not at the console
Events timestamped at time of communication, not time of entry
Captures updates from multiple channels into one shared timeline
Live Capture
Incoming message
RTG-05
Breakdown
Hydraulic · Auto-captured
Repair Timeline Live

Live repair timeline visible to both Operations and M&R

Operations needs to know what's down and when it comes back. Maintenance needs to track work in progress. Both teams currently work from different data. Opsima creates one shared maintenance timeline, updated in real time from frontline communication, visible to everyone with the right access level.

Real-time repair status without a status meeting or phone call
Maintenance backlogs surfaced before shift handover
Operations makes scheduling decisions from ground truth, not guesswork

Structured records for compliance, audits, and KPI reporting

Every maintenance event, breakdown, repair, inspection, PM completion, is recorded with root cause, duration, parts involved, and resolution. No spreadsheets. No end-of-month compilation. KPI data is available the moment the event is captured.

Work orders enriched with root cause and technician attribution
Audit trail ready for ISO, SLA monitoring, and PM compliance review
MTTR, MTBF, and downtime reports without manual consolidation
Maintenance KPIs
0h
MTTR
-15%
0h
MTBF
+8%
0%
Availability
+2.1%
0%
PM Compliance
+5%
Planned Maintenance
RTG-05
Rubber Tyred Gantry
1,200h
Overdue
STS-12
Ship to Shore Crane
850h
Due Soon
SC-23
Straddle Carrier
400h
On Track

Pain → Outcome

From reactive logging to real-time maintenance intelligence

Repair status unknown until the coordinator checks in
Live repair status visible to Operations and M&R in one shared view
Data logged hours after the event, root cause already forgotten
Events captured at time of communication with root cause, parts, and timestamp
Maintenance coordinators spend the shift on data entry instead of coordination
Admin load reduced. Opsima structures the data, coordinators manage the exceptions
PM compliance tracked by calendar, not actual equipment usage
PM intervals driven by meter readings captured automatically from field communication
End-of-month KPI reports reflect data from weeks ago
Availability, MTTR, and PM compliance visible in real time, not at month-end
Teams struggle to identify recurring failures before they compound
Failure patterns flagged by subsystem, shift, and asset class as data accumulates

Opsima + Your Existing Systems

Overlays your CMMS, doesn't replace it

Your CMMS manages scheduled work orders. It doesn't capture the unstructured maintenance management data flowing through radio and WhatsApp. Opsima fills that gap without touching SAP PM, Maximo, UpKeep, or your existing stack.

Works alongside SAP PM and Maximo

Opsima pushes structured maintenance events into your existing CMMS work orders. No migration. No ERP project. No disruption to existing workflows.

No behavior change for field teams

Field workers keep using WhatsApp, radio, and verbal handover. Opsima processes the output. Adoption is not a change management problem.

Captures what your CMMS misses

Informal updates, verbal handovers, and WhatsApp messages contain maintenance data your CMMS never sees. Opsima captures and structures them.

Live in 3 days

No hardware. No consultant fees. Connect to existing communication channels and start seeing structured maintenance data within 72 hours.

FAQ

Common questions about maintenance management

Does Opsima replace our CMMS?
No. Opsima overlays your existing CMMS, whether that is SAP PM, IBM Maximo, MainPac, UpKeep, or any other system. It captures the maintenance data that flows informally through WhatsApp, radio, and email, and structures it into records your CMMS can receive. You keep every existing workflow. Opsima adds the intelligence layer on top.
How does Opsima capture maintenance data without requiring field workers to use a new app?
Opsima monitors the communication channels your teams already use: WhatsApp groups, radio logs, and email threads. Natural language processing extracts maintenance events from those updates: what broke, who reported it, what repair was done, which parts were used, and when the asset returned to service. No new tools. No retraining. The mechanic radios the same way they always have. Opsima turns that into a structured work order.
How quickly can we expect to see structured maintenance data after go-live?
Most customers see structured maintenance records within the first shift after go-live. Because Opsima captures from communication channels that are already active, historical backlog can also be processed from prior message threads within the first week.
Can Opsima handle multiple sites and equipment types?
Yes. Opsima is built for multi-site, multi-OEM operations. It supports RTGs, reach stackers, haul trucks, top picks, excavators, generators, and mixed fleets across container terminals, mining sites, logistics depots, and rental fleets. Equipment models and OEM naming variations (Konecranes, Kalmar, Liebherr, CAT, Hyster) are recognized automatically.
What does Opsima capture from maintenance communications specifically?
Opsima extracts: asset identifier, reported fault or symptom, assigned technician, repair actions taken, parts consumed, timestamps for fault report / work start / work completion / return to service, and any documented blockers (waiting for parts, waiting for approval, waiting for clearance). These become structured fields in the maintenance record.
How does Opsima help with PM compliance tracking?
Opsima captures meter readings and inspection completions reported through field communication channels and matches them to each asset's PM schedule. Rather than relying on calendar-based assumptions, PM intervals are triggered by actual usage data. Overdue PM intervals are flagged before they reach breakdown risk thresholds.

Maintenance intelligence that goes live in 3 days.

No hardware. No new tools for field workers. Overlay SAP, Maximo, MainPac, or your existing CMMS. Serving container terminals, mining operations, logistics depots, and equipment rental fleets.

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