Communication Channel

WhatsApp + Opsima

Your maintenance crew already uses WhatsApp. Opsima turns those messages into structured data.

Opsima monitors WhatsApp groups where your field teams communicate about equipment. Breakdown reports, parts requests, repair confirmations, and status updates become structured maintenance records — automatically.

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24 hours

To connect and start capturing

Zero

Behavior change required

Images + text

Both processed automatically

How it works

Three steps. No disruption.

STEP 01 

Connect

Opsima connects to designated WhatsApp groups via WhatsApp Business API.

STEP 02 

Extract

AI extracts equipment IDs, fault descriptions, technician names, locations, parts, and timestamps.

STEP 03 

Sync

Structured records push into your ERP, CMMS, or Opsima dashboard.

Capabilities

What Opsima enables.

Group Monitoring

Connect to specific WhatsApp groups used by maintenance and operations teams.

Image & Video Processing

Photos of faults, damage, and meter readings are processed and linked to records.

Voice Message Transcription

Voice notes sent by technicians are transcribed and processed.

Multi-language Processing

Messages in any language are processed and structured.

Conversation Threading

Related messages about the same event are grouped into one record.

Location Data

Shared locations captured and linked to equipment events.

Common use cases

Maintenance event capture from WhatsApp
Equipment status updates
Photo-based inspection documentation
Voice note transcription
Parts request tracking

Industries

All industries where field teams use WhatsApp

FAQ

Common questions about WhatsApp.

Does everyone need WhatsApp Business?

No. Regular WhatsApp. Opsima connects through Business API.

Are private conversations monitored?

No. Only designated group chats.

End-to-end encryption?

Opsima connects through the official WhatsApp Business API.

What about unrelated messages?

Non-operational messages are ignored.

See WhatsApp + Opsima in action.

15 minutes on your actual data. No slides, no fluff.

Book a Demo →